Refund Terms

These Refund Terms govern the policies and procedures of refunds for purchases made through KALTHERIN. By making a purchase with KALTHERIN, you agree to our terms outlined below.

1. Eligibility for Refunds

Refunds are applicable for products purchased directly from KALTHERIN under the following conditions:

• The request for a refund is made within 30 days of purchase.
• The product is unused and in its original packaging.
• The reason for the return is due to a fault or error on the part of KALTHERIN.

2. Non-Refundable Items

Certain items are ineligible for refunds, including:

• Custom or personalized products.
• Downloadable software packages or digital products.
• Items purchased on sale or with a marked price reduction.

3. Process for Requesting a Refund

To initiate a refund, please contact our Customer Service team at [email protected] with your order details. Ensure you include:

• Order number and date of purchase.
• Reason for the refund request.
• Any supporting documentation or images.

4. Refund Processing

Once your refund request is approved, KALTHERIN will initiate a refund to your original method of payment. The time it takes for the refund to appear on your statement may vary depending on your bank or card issuer.

5. Amendments

KALTHERIN reserves the right to amend these Refund Terms at any time. Changes will be communicated through our website, and it is your responsibility to review the terms regularly.

For further assistance, please contact our Customer Service team at [email protected] or call +1-555-0155 during business hours.